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FAQ


WHAT ARE YOUR SHIPPING CONDITIONS?

We offer Worldwide Shipping! Please look carefully to see if the products have a shipping cost. The shipping cost will be calculated on the checkout, after you fill your personal information.

How long does delivery take?

World wide - For most of the items it would Usually take 14-21 business days.

If your order hasn't arrived within 21 business days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

How do I check the status of my order?

We will provide you with a tracking number to go with your order.

After an order has been placed, your items will be shipped within 2-5 business days. 

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below, however we will do our best to keep you informed at all times.

 

Do you deliver products internationally?

Yes 

 

I've placed an order with multiple items recently, can I combine them into one package? 

Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-) 

 

I've picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

 

I've put a wrong shipping address, can I change it?

No, We won't be able to change your shipping address once you complete your order and it's been processed.

 

How secure is my personal information?

Be Transformed shop adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

If there’s a problem, can I have a refund?

If an item doesn’t arrive, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid. If the product doesn't match the description, please send an email to our contact address with evidence and we will instruct you with the refund procedures, however you will have to cover your own shipping costs.